NexCard Return and Refund Policy

1. ELIGIBILITY FOR RETURN, REPLACEMENT, OR REFUND

Returns and refund requests for Hardware are accepted only under the specific conditions defined below.

1.1 Return Windows

1.2 Valid Grounds for Return

A return, replacement, or refund may be sought if the Hardware meets one of the following criteria:

• Defective on Arrival (DOA): The Hardware arrives non-functional, visibly damaged from transit, or incapable of performing its intended NFC function immediately upon receipt.
• Manufacturing Defect: A defect in materials or workmanship, covered under the Provider's Hardware Warranty Policy, is discovered within the applicable warranty period.
• Incorrect Item: The User received a product or design that substantially differs from the specifications of the item ordered (e.g., wrong model or color).

1.3 Non-Eligible Items (No Return or Refund)

Returns, replacements, or refunds will NOT be granted for, and are excluded from this Policy, including but not limited to, the following circumstances:

• Change of Mind: The request is based purely on customer preference, change of business direction, or dissatisfaction with aesthetic features explicitly described prior to purchase.
• Misuse or Accidents: Damage caused by the User's negligence, misuse, accidents, improper handling, or unauthorized repair or modification (refer to Section 3 of the Hardware Warranty Policy).
• Missing Components: The Hardware is returned without all original packaging, documentation, or components.
• Unauthorized Purchase: The Hardware was purchased from unauthorized third-party resellers or distributors.
• Lost or Stolen: The Hardware has been lost, stolen, or misplaced.

2. THE RETURN PROCESS

2.1 Initiating the Request

To begin a return, replacement, or refund request, the Customer must submit a formal request via the designated support channel within the applicable Return Window (Section 1.1).

• Email: nexbit@uas.com.ph
• Mandatory Inclusion: Order Number/Proof of Purchase, Date of Purchase, detailed description of the defect or issue, and supporting photographic or video evidence.

2.2 Inspection and Validation

All returned Hardware is subject to rigorous inspection and verification by the Provider's technical team.

• Conditions: Approval for any remedy will only be granted if the returned item is verified to meet the eligibility criteria (Section 1.2) and is not excluded (Section 1.3).
• Rejection: If the inspection determines that the Hardware is functional or the damage is caused by user misuse, the request will be rejected. The Provider may, upon request, return the Hardware to the Customer at the Customer's expense.

2.3 Shipping Costs

• Company-Covered Shipping: The Company will cover the reasonable cost of return shipping only if the return is approved due to a verifiable manufacturing defect or incorrect item shipped.
• Customer-Covered Shipping: The Customer must shoulder all shipping costs if the return request is denied or if the Hardware is found to be functional.
• Risk of Loss: The Customer is responsible for the risk of loss or damage during return shipping until the Hardware is received by the Provider. We highly recommend using a trackable shipping service.

3. REFUND AND REPLACEMENT REMEDIES

3.1 Replacement Policy (Preferred Remedy)

If the return is approved, the Provider's primary remedy is to provide a replacement unit.

• Processing Time: Replacements are typically processed and shipped within seven (7) to fourteen (14) business days following the approval of the inspection.
• Warranty Carry-Over: Replacement units shall be covered by the remainder of the original Hardware's Warranty Period or a minimum of thirty (30) days, whichever is longer.

3.2 Refund Policy (Exceptional Cases Only)

A full or partial refund of the purchase price will only be issued under the following exceptional circumstances:

• Unavailability of Replacement: A suitable replacement unit is no longer available in stock or production.
• DOA Approval: The request is approved within the seven (7) day DOA window and a refund is deemed the most appropriate action by the Provider.
• Legal Mandate: A refund is expressly required by the Consumer Act of the Philippines (R.A. 7394) or other governing laws.

3.3 Refund Method and Non-Refundable Fees

• Method: Refunds will be issued back to the original payment method used at the time of purchase. Processing time may vary depending on the financial institution.
• Non-Refundable: The following costs are non-refundable, except where required by law: original shipping and handling fees, and payment processing fees charged by third-party platforms.

4. FRAUD PREVENTION AND LIMITATION OF LIABILITY

4.1 Fraud and Abuse Prevention

The Company reserves the right to deny any return, replacement, or refund, and to immediately suspend the associated digital services (subject to the EULA), if fraud, policy abuse, or intentional manipulation of the Hardware to obtain an unauthorized replacement or refund is detected.

4.2 Limitation of Liability

To the maximum extent permitted by the laws of the Republic of the Philippines, the Provider's total liability under this Policy is strictly limited to:

• The replacement of the defective Hardware; or
• The refund of the Hardware purchase price (excluding non-refundable fees).

The Provider shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use the Hardware.

5. GENERAL LEGAL PROVISIONS

5.1 Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes arising under this Policy shall be resolved exclusively in the courts located in Pasig City, Republic of the Philippines.

5.2 Amendments

The Provider reserves the right to update or modify this Policy at any time. Changes become effective upon posting on the official NexCard website. Continued use or purchase of NexCard Hardware constitutes acceptance of the updated terms.

6. CONTACT INFORMATION

For official returns, replacement, or refund inquiries: